1. Introduction and Acceptance of Terms
Welcome to FixMyAge! These Terms and Conditions govern your access to and use of the fixmyage.com website, the application, and related services provided by FixMyAge Ltd. (“We”, “Us”, or “the Company”). By creating an account, using the platform, or purchasing a subscription, you agree to be legally bound by these Terms and Conditions. If you do not agree with them, you must not use our services.
2. Nature of the Service
FixMyAge is a health tracking and advisory platform powered by Artificial Intelligence (AI). Based on laboratory results uploaded by you, the system generates personalized protocols which may include recommendations for:
- Dietary supplements
- Non-medicinal procedures and therapies (including peptides, cold exposure, red light therapy, etc.)
- Nutrition and training regimens
FixMyAge does not directly sell medications or supplements; it provides informational analysis based on your data and published scientific research.
3. Medical Disclaimer
This section is of critical importance.
- Not a Medical Service: FixMyAge is not a medical facility or a medical practice. The provided protocols, AI analyses, and informational materials do not constitute medical advice, diagnosis, or treatment.
- Mandatory Consultation: Always consult with a qualified physician before starting a new exercise regimen, taking dietary supplements, or using peptides (especially those requiring a prescription or specific monitoring). This is especially important if you have pre-existing medical conditions, are taking medication, are pregnant, or are breastfeeding.
- Use at Your Own Risk: All actions taken based on the protocols generated within the platform are entirely at your own risk. The Company shall not be held liable for any adverse reactions, injuries, or worsening of health conditions.
4. Registration, Subscriptions, and Payments
- Age Restriction: The services are intended solely for individuals aged 18 and over.
- Subscription Plans: FixMyAge offers free access (Free) and paid subscriptions (Pro — monthly and annual).
- 14-Day Satisfaction Guarantee: For the paid Pro plan, we offer a 14-day satisfaction guarantee, within which you can cancel and receive a refund. After this period expires, subscriptions are non-refundable.
- Automatic Renewal: Paid plans renew automatically at the end of each billing period unless cancelled by the user prior to the renewal date.
5. User Data and Laboratory Results
- You are solely responsible for the authenticity and accuracy of the laboratory results (blood tests, DNA/epigenetic tests) that you upload to the system.
- By uploading this data, you grant us the right to process it through our AI algorithms for the purpose of providing the service.
- As this involves sensitive health data, its protection is governed by our Privacy Policy.
6. Limitation of Liability
To the maximum extent permitted by law, FixMyAge Ltd., its directors, employees, and partners shall not be liable for any direct, indirect, incidental, or consequential damages arising from:
- The use or inability to use the platform.
- Errors, omissions, or inaccuracies in the AI analysis and generated health protocols.
- Unauthorized access to your data (despite our strict security measures).
7. Intellectual Property
All algorithms, software code, texts, graphics, logos, and protocol structures of FixMyAge are the exclusive intellectual property of the Company. No part of the platform may be copied, reproduced, or used for commercial purposes without prior written consent.
8. Changes to the Terms
We reserve the right to modify these Terms and Conditions at any time. In the event of significant changes, we will notify users with active profiles via email or through a notice within the platform.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Bulgaria. All disputes shall be resolved by the competent courts in Sofia, Bulgaria.